Privacy Policy

Last Updated: 2026NeoFlexTV

Your privacy matters to us. This policy explains what data NeoFlexTV collects when you use our service, why we collect it, and how we protect it.

1.1

Data We Collect

When you subscribe or contact us for a trial, we may collect the following personal information:

  • •Full name (used for account identification)
  • •Phone number (for WhatsApp support and trial activation)
  • •Email address (for account delivery and support)
  • •Payment information (transaction reference only — we do not store card details)
1.2

Usage Data

For service operation, security and troubleshooting, we may automatically collect:

  • •IP address and approximate geographic location
  • •Internet Service Provider (ISP) name
  • •Session duration and connection timestamps
  • •Device type and application used to access the service
  • •Channels or VOD accessed — used only for technical diagnostics
1.3

How We Use Your Data

Your data is used exclusively for service delivery and account activation, technical support, system security and fraud prevention, and service quality monitoring. We do not use your data for advertising, profiling, or any purpose unrelated to delivering the service you paid for.

1.4

Data Protection

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. No internet-based system can guarantee 100% security — while we take all reasonable precautions, we cannot guarantee absolute security of transmitted data.

1.5

Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes — ever. Data may only be shared with:

  • •Payment processors (for transaction verification only)
  • •Legal authorities, if required by applicable law
1.6

Data Retention

We retain your personal data only for as long as your subscription is active, plus a reasonable period thereafter for legal and support purposes. You may request deletion of your data at any time.

1.7

Your Rights

You have the right to:

  • •Request access to the personal data we hold about you
  • •Request correction of inaccurate data
  • •Request deletion of your data (“right to be forgotten”)
  • •Withdraw consent at any time (may result in service termination)

To exercise these rights, contact us using the details below.

1.8

Contact

Questions about this policy? Email us at support@frextv.com or message us on WhatsApp.